FAQs

Where are you based?

We don’t have a brick-and-mortar shop yet. That’s the dream. Our business address is 5 Walmesley Drive, Rainford, St Helens, WA11 8EN

What are your opening times?

We work from Monday to Saturday, 9.00 am – 5.00 pm, to process the online orders we receive.

I bet you have a lot of staff to deal with the orders?

See question number one. That is also the dream. Sadly, not at the moment, it’s just me (and the wife). We(I) endeavour to be quick with sending orders. I am also new to selling records online. I am applying what I know from being a regular customer of numerous independent record stores. The aim is to hopefully provide a first-class service that’ll encourage you to come back and recommend us to your friends. If you have any issues, don’t hesitate to get in touch.

What do you sell?

On our main Shopify-powered site, we sell new ‘sealed’ vinyl records from a range of genres and artists. The plan is to expand our range to new books and CDs in due course. We sell second-hand records at the record fairs that we attend. We also list these online at our Discogs and eBay websites.

Do you buy collections and records?

We are always looking to expand our stock. If you have a collection you’re looking to offload, send an email to sunflowerrecords25@gmail.com or contact us here to arrange a convenient time to see the collection.

I can’t see a particular record on your website. Can I order it from you?

Yes, we have a lot of new stock in already, but not all of it has been listed on the website. That does take time to process. Anything that is listed as sold out within reason, we can order in again. I will periodically update the stock list and put it online. That can be ordered via email. We are expanding our contracts with distributors and wholesalers in the coming weeks, so there will be many pre-orders and new releases added in the near future.

Postage
When will I get my order?

If you order before 2:00 pm on weekdays, we will endeavour to post your items on the same day. Orders received after this time will be dispatched the following working day. Anything that we have to order in, we will post it as soon as it arrives.

Do you offer free postage?

Not yet, we will review this policy in the coming weeks.

I haven’t received my items, but the email I received said that the order has been posted. What should I do?

We mainly used the Royal Mail’s tracking service, in the first instance, which should locate where the item is. We can also check the tracking details with the relevant service provider. Please don’t hesitate to email us to check on the status of your order.

For overseas orders, will I be charged customs fees?

Customs usually take the shipping cost, as well as the item(s) combined as the value. It varies from territory to territory; it might be best to check with your home customs before you order.

Returns

Can I return faulty or damaged orders?

Yes, if you get in touch within 30 days of purchase (or receipt of the item). Please inspect your order when it arrives and contact us immediately if there is an issue. We can arrange a return, exchange, or a credit note. Items that cannot be returned include CDs, LPs or DVDs where the seal has been broken.

I’ve just received something by mistake. What’s happened?

That’s not good. Things like this can happen. Get in touch. We will apologise profusely and get that sorted as soon as possible.

I’m not sure I want this album after all. Am I stuck with it?

No, we are happy to refund you. Make sure that you don’t open the item. This will invalidate the opportunity for a refund. Contact us within 30 days of purchase (or receipt of the item), and we will refund, exchange or provide store credit.  You will need to pay the return postage costs. We only refund the cost of the items, not the postage fees. Please ensure your parcel is packaged correctly so that it doesn’t get damaged in transit.

Updated January 2026