Shipping policy

When will I get my order? 

If you order before 2:00 pm on weekdays, we will endeavour to post your items on the same day. Orders received after this time will be dispatched the following working day. Anything that we have to order in, we will post it as soon as it arrives.

Do you offer free postage?

Not yet, we will review this policy in the coming weeks.

I haven’t received my items, but the email I received said that the order has been posted. What should I do?

We mainly used the Royal Mail’s tracking service, in the first instance, which should locate where the item is. We can also check the tracking details with the relevant service provider. Please don’t hesitate to email us to check on the status of your order.

For overseas orders, will I be charged customs fees?

Customs usually take the shipping cost, as well as the item(s) combined, as the value. It varies from territory to territory; it might be best to check with your home customs before you order.

Returns

Can I return faulty or damaged orders?

Yes, if you get in touch within 30 days of purchase (or receipt of the item). Please inspect your order when it arrives and contact us immediately if there is an issue. We can arrange a return, exchange, or a credit note. Items that cannot be returned include CDs, LPs or DVDs where the seal has been broken.

I’ve just received something by mistake. What’s happened?

That’s not good. Things like this can happen. Get in touch. We will apologise profusely and get that sorted as soon as possible.